1. Try before you buy
Every new account includes two free voice sessions of up to 5 minutes each, with no card required, so you can hear exactly how Vedira works before buying minutes.
2. Refunds within 14 days
Within 14 days of buying a minute pack:
- If you haven’t used any minutes from the pack, we refund the full price.
- If you have used some of them, we refund the unused minutes on a pro-rata basis. By starting a voice session you ask us to begin providing the service during the 14-day period, so you pay only for what you used.
Example: you buy 120 minutes for $20 and use 30 of them in the first week. If you ask for a refund on day 10, we refund $15 for the 90 unused minutes.
3. Technical problems
If a session fails because of a problem on our side (for example the call drops or the report is not generated), tell us and we will restore the minutes that session used or, if you prefer, refund them, regardless of when you bought the pack.
4. After 14 days
Purchased minutes don’t expire, so after 14 days unused minutes stay on your balance but are not refundable, except:
- if we permanently discontinue the paid service, or close your account for a reason other than a breach of our Terms — we refund unused minutes pro rata;
- duplicate or unauthorised charges, which we always refund in full;
- where the law gives you a right to a refund.
5. Subscriptions
If you subscribe to a plan, you can cancel at any time; you keep access until the end of the period you have paid for. You can get a full refund of your first subscription payment within 14 days if you have not used the service in that period, or a pro-rata refund if you have. Later renewals are not refunded for partial periods.
6. How to request a refund
- Email [TO COMPLETE: contact email] from the address on your Vedira account.
- Include the date of the purchase and, if it’s about a technical problem, roughly when the session happened.
- We reply within 3 business days and issue approved refunds within 14 days of your request.
Refunds go back to the original payment method through Stripe. Your bank may take 5–10 business days to show the money in your account.
7. Your statutory rights
This policy does not affect your rights under consumer law. Vedira is provided by VELTARA LABS LTD, 128 City Road, London, EC1V 2NX, United Kingdom (company number 17452212).